Cameras keeps going offline
Has anyone had this problem of just one camera going offline
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22-05-2021 10:55:59
Responses (4)
- V
Yes! My backyard and side yard hardwired floodlight cameras both went offline for no apparent reason. Doorbell and garage devices working fine. It’s been 2 weeks and no support from ring. All steps followed no change in wifi and both are less than 3 yrs old.
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02-06-2021 08:17:30
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- R
Yes, we have two cameras and two chimes and have the same problem. One flood light continuously goes offline now (after we opted out of Sidewalk). We never had an issue prior to that date, nothing else has changed since then and has probably only been online for a cumulative of 1-2 total in the last few weeks. Extremely frustrated.
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23-06-2021 03:43:12
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- C
Hi neighbors! If the steps listed in the article that Chelsea shared don't do the trick, I'd also recommend checking the [RSSI](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229#M4) to make sure your Ring Camera has a good connection to your wifi. If the RSSI looks good and the steps in Chelsea's article don't help, our support team can take a closer look into this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)
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23-06-2021 08:35:30
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Chelsea_Ring
Hey @jvconstruction99. In the event your device keeps falling offline, I recommend checking out this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360034825092), which will detail how to get the device back online with various troubleshooting steps. Let us know how this goes!
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24-05-2021 07:01:47
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