U
Camera won’t reconnect to Wi-Fi
app-settings
troubleshooting
Stick up cam disconnected from Wi-Fi over weekend. Cannot get it to reconnect. Password is fine. Even moved the camera next to modem and still won’t connect. Tried resetting modem and camera.
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27-06-2022 06:59:12
Responses (1)
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Caitlyn_Ring
HI @user15798. If your Ring device isn't reconnecting to wifi or completing the setup process, try some of the troubleshooting steps below: - Attempt the setup process on another smartphone or tablet, if you have one available. - Reset your Camera by holding down the setup button for at least 20 seconds. After this reset is done, follow the steps under Set Up a Device to see if the setup completes successfully. - If your wifi password has any special characters in it, try changing it to include only alphanumeric characters and then attempt the setup process again. - Review our Help Center Article on the setup process not working [here](https://support.ring.com/hc/en-us/articles/217240386-In-App-Setup-Failing-Repeatedly) for more troubleshooting tips and tricks. If this concern persists, please follow up with our support team at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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27-06-2022 09:40:40
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