Ring Security Cameras
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Camera staying offline?
connectivity
troubleshooting
wireless-security-cameras
Hi had a few wireless cameras running for a while. 2 recently ran out of battery I took them down and replaced them. One re booted straight away the other didn’t? I’ve taken the batteries out several times and tried reset. How ever all I get it 5 flashing red lights. No idea why it won’t connect the rest of the system seems fine?
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22-11-2023 12:40:29
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Caitlyn_Ring
Hi @user67667. Make sure the battery you're inserting into the Camera is fully charged, and the battery is firmly slotted into place. Then try to reset the Camera by holding down the setup button for 20 seconds. Walk through a new setup in the Ring app using the steps under Set Up a Device. If the Camera is still unresponsive after trying this, please follow up with our support team at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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22-11-2023 18:20:33
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