Ring Security Cameras
Camera Preview not available on Ring App
I have good Wi-Fi, and Ring camera is successfully installed but cannot get a Camera Preview to show up on my Ring App.
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08-01-2023 12:07:30
Responses (5)
- L
Same is happening to me. Says Ring camera preview not available. Also not recording motion. My signal is strong. Have a driveway spot cam and it working perfectly. Help.......
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20-01-2023 02:10:32
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CHi @Laura1643. Are you on an iOS or Android phone? Which model of Ring Camera are you experiencing this concern with? What is the RSSI for it? The model name and [RSSI](https://support.ring.com/hc/en-us/articles/217271526-Understanding-RSSI-and-Wifi-Signal-Strength) can both be found on the Device Health page in the Ring app.
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20-01-2023 04:54:47
- U
I too am having the same issue. RSSI is 58 and 62 for each of my devices. Screenshot attached. Android phone is what I am using for the Ring app. 
•1
22-01-2023 10:29:01
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- J
Hi @user34133. I was able to find this [post](https://community.ring.com/t/dashboard-not-refreshing-cam-image/49149/56) with other neighbors that are experiencing a similar concern. There is a marked solution in the post as well.
•3
24-01-2023 04:31:45
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- J
Hi @user_33cfc2. Try rebooting your Camera using the Ring app. You also want to make sure your Camera has a good signal strength. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.
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26-11-2024 08:40:05
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Caitlyn_Ring
Hi @PIPES. Are you receiving an error message where the camera preview would show in the Ring app? Or is the camera preview not updating? Feel free to share a screenshot demonstrating what you're seeing on your end. Additionally, are you using an iOS or Android phone?
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09-01-2023 11:19:51
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