Blue & White Light won't stop flashing. I've tried everything....HELP!

My Spotlight cam will not stop flashing the blue & white connection flash. This has been going on for two weeks. I've tried each battery port, made sure the battery was fully charged each time, have laid it directly next to my router, have reset my router, have factory reset my Ring camera..no success.I also went through each step listed here: [https://community.ring.com/t5/Security-Cams/Spotlight-cam-lost-connection-with-wifi-and-wont-reconnect/m-p/25667/highlight/true#M5274](https://community.ring.com/t5/Security-Cams/Spotlight-cam-lost-connection-with-wifi-and-wont-reconnect/m-p/25667/highlight/true#M5274)Within the link above there's a 'contact us' link which I tried to use but no one seems to be monitoring the Chat feature or their phone lines. Understood this may be COVID related which is why I'm hoping they're monitoring this message board and will provide support. If you are on the Ring support team please email me directly to help get this issue resolved.Thanks, Brett