Ring Security Cameras
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2
Battery charged but not seen by ring spotlights cameras
troubleshooting
battery-security-cameras
I have a new fully charged battery which will not work with either of 2 ring spotlight cameras. Other batteries work fine, so no camera issues, it's this battery. Is there a check or reset to try on the battery, not the camera or app please! Any suggestions?
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09-12-2022 17:55:54
Responses (1)
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Caitlyn_Ring
Hi @222b8037a9515a9f7e972a87d08a35. You can find some troubleshooting steps for this concern [here](https://community.ring.com/t/battery-not-showing-in-app-only-1-of-2-installed/171642/2) in the marked solution. You should see a solid red LED lit up in the battery hatch when you insert a fully charged battery. If you don't that may indicate a problem with the battery, especially if a different battery works. In that case, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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09-12-2022 18:31:04
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