App version 5.44.0
In the latest application build, ver 5.44.0, when viewing videos in the timeline view on an iPad, horizontal, which is how I’ve always used the application, videos are zoomed in, cutting off the top and bottom portion. Squeezing the picture does not correct this. iPad iOS 15.0.1. Also found that I can’t get rid of the discover panel on the dashboard screen.
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03-10-2021 12:14:12
Responses (19)
- M
When you say “iPad IOS 15.0.1" are you referring to: Answer, I am referring to the iPad operating system. Tapping the zoomed in video with a single tap only causes the video to pause, no affect on the zoom. More than ever now, always hesitant to update the Ring Application. Most always more things are broken than improved.
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06-10-2021 02:57:06
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- F
Mike55 - I'm sorry to hear that you are still having issues with the Ring app iPadOS 5.44.0 version Timeline screen. It sounds like the “SINGLE tap with one finger” feature is working for you. In other words, on the Timeline screen, each time you SINGLE tap the video clip that is currently displayed on the screen with a one finger, it switches to the OPPOSITE Play/Pause mode. - If the video clip is currently in Play mode, a single tap with one finger pauses the video clip. - If the video clip is in Pause mode, a single tap with one finger plays the video clip. What happens when you use the “DOUBLE tap with one finger” feature? In other words, when the Timeline is on the screen, each time you tap the video clip on the screen TWICE in a row with a single finger, the Zoom mode should switch to the opposite Zoomed-In/Normal mode. - If the video clip is currently displayed in a zoomed-in view, a DOUBLE tap with one finger should change the view to “normal". - If the video clip is currently displayed in a normal view, a DOUBLE tap with one finger should change the view to “zoomed in”. With the Ring app iPadOS 5.44.0 version, you may find that video clips from different types of Ring cameras look quite different on an iPad device in Landscape mode (perhaps, due to the different camera lenses in the Ring devices). For example: * A Ring Floodlight Cam (1st Gen) video clip: - May look pretty much the same as it did in the previous version of the iPadOS Ring app. * A Ring Doorbell Pro 2 (2nd Gen), however: - Will take up much of the screen vertically - Will have vertical Grey borders on the left and right side of the screen - Will have a horizontal, “translucent” Black strip that is (somewhat) near the bottom of the video clip. Because the horizontal Black strip is translucent (instead of solid), the portions of the video clip that fall above and below the translucent strip will be shown with normal/expected lighting. The portion of the video clip that is “behind” the horizontal translucent strip, however, will be dimmer and more difficult to see. Another thing that may be different in the Ring app iPadOS 5.44.0 version is that you may no longer be able to use your finger to move the video clip around on the screen to (temporarily) view a portion of the video clip that is not currently displayed on the screen. Is this what you are referring to as “zoomed in”? (If so, it is a TOTALLY DIFFERENT concept than the “normal/zoomed-in” TWO tap with one finger method described above.) Does any of the information in this post help you at all?
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06-10-2021 10:10:34
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- M
Double tap does not change the picture size. All cameras, various types and generations are affected in exactly the same way. Top/bottom portions are cut off, picture is grainy due to the zoom. I’ve checked tap adjustments in settings to fine nothing that would correct this. When using the iPad in vertical mode as a smartphone would normally be positioned, all is “normal”. Double tap works as it should in horizontal position when viewing a video in full screen and live. It does nothing in time line view. Time line is where the problem manifests itself.
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07-10-2021 11:14:48
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- F
Mike55 - You certainly seem to be experiencing some unusual symptoms. I am UNABLE to duplicate the symptoms you are experiencing, but can confirm that there appears to be a noticeable difference in the way the Ring Timeline screen is displayed, depending on the version of iPadOS. For example, consider the following two scenarios: * Device #1: iPadOS 4.8 (and Ring iPadOS 5.44.0) * Device #2: iPadOS 15.0.1 (and Ring iPadOS 5.44.0) With Device #1, if you display the Ring Timeline screen while the device is in Landscape mode, then PHYSICALLY turn the device to a Portrait orientation (i.e., vertical, like a cellphone), the Ring app does NOT recognize the orientation change. Because of this, the Timeline screen is rotated 90 degrees in a counter-clockwise direction, making it difficult to view. With Device #2, if you display the Ring Timeline screen while the device is in Landscape mode, then PHYSICALLY turn the device to a Portrait orientation, the Ring app recognizes the orientation change and switches the Timeline screen to be displayed in Portrait mode.
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07-10-2021 01:38:33
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Frustrated427
Mike55 - When you say “iPad IOS 15.0.1" are you referring to: * iPadOS 15.0.1 and/or * IOS 15.0.1 On a device running both iPadOS 15.0.1 and Ring app 5.44.0... I tried to duplicate the timeline view problem you described, but was unable to do so. When the Ring timeline feature is displayed on the screen, have you tried: * Using one finger to “double-click” the video clip itself? (In other words, tapping the video clip with one finger twice in a row?) This method acts like a toggle, moving back and forth between displaying video clips in a normal view versus a zoomed-in view. In your case: * If a video clip is “zoomed in”, tapping it twice in a row with one finger should cause it to revert to a normal view. * If you double-click a video clip with one finger again, a “zoomed in” view should be displayed. * Please post here to indicate if this solves your “zoom” problem. Regarding the “Discover” image section on the Dashboard, you are correct. Ring needs to remove the Discover image section and the “Set Up a Device” link below it. Neither belong on the Dashboard. (If you agree, you may want to search for the word “Discover” on the Feature Request Board on this website and “vote” for any threads you agree with.) It would presumably take very little effort for Ring to fix these problems, so it's very disappointing they have not done so.
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03-10-2021 04:04:42
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