Ring Security Cameras
App shows incorrect power source for stick up camera battery
Hi, One of my stick up cameras (2nd gen) is draining battery very fast despite minimal motion events. When I look at device health, it shows the power source as power outlet. However, I have configured it as a battery operated camera. It shows the battery icon with a lightening bolt through it. When I noticed this the first time, I suspected I may have chosen incorrect power source when I set it up. So I tried to update the power source setting. I also removed and reset the camera and added it again with the right power source. The camera continues to show as AC powered and continues to drain battery Please advise how to fix this.
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20-08-2020 11:11:26
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