Ring Security Cameras

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C
Accidental damage to new stick up camera
troubleshooting
wireless-security-cameras
Newly purchased stick up cam accidentally damaged. Battery cover damaged. Is it possible to get the battery cover replaced?

158

0

2

25-10-2023 07:13:54

Responses (4)

T
Hi @CMurray. For damaged devices, you'll need to contact our support team directly. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

0

25-10-2023 03:41:46

C
Thanks for the reply Tom, much appreciated. I will do that, thanks again.

1

27-10-2023 08:00:06

U
I did exactly that! I dropped it whilst up the ladder. Ring were brilliant. They tried sending me a replacement cover, but sent the wrong one, so in the end they sent me a complete new sealed unit and a returns label to send them the broken one. No charge.

1

27-10-2023 09:30:13

T
Glad to hear our support team took care of you @user63814!

0

30-10-2023 04:12:34

S
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

0

29-11-2023 04:12:58

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