Ring Security Cameras
Access to smart alerts?
I have several stick up cams and spotlight cams, and none of them have smart alerts available in the motion settings. How do I access this feature? The help articles say it should be available for these cameras.
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30-09-2021 06:55:56
Responses (5)
- M
Hi @Tom_Ring Yes, I have an active ring protect subscription. I also have the latest version of the app. Any other suggestions? Thanks
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09-10-2021 07:33:10
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- T
Hey neighbors. It's odd that you don't have Smart Alerts available. This feature is on a slow rollout to our neighbors and it still may be rolling out to all of your devices. This is expected to be 100% rolled out by December. Until then, we appreciate your patience while this feature makes it way to all of your devices.
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13-10-2021 09:17:35
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- U
Today I was told by Customer Support that Smart Alerts are not yet supported for Stick Up Cam Battery (3rd Gen) devices. And that only older generations of Stick Up Cam Battery currently support the feature. I was wrong to assume the latest generation device should support the latest features... Smart Alerts documentation needs to be updates to include supported camera generations, as it imprecisely states the Smart Alerts feature is available for "Stick Up Cam Battery". https://support.ring.com/hc/en-us/articles/360032947972-Refining-Your-Motion-Alert-Notifications-for-People-and-Other-Motions-#:~:text=stick%20up%20cam%20battery
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30-11-2021 09:09:11
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- U
I now see Smart Alerts in the iphone app for my 3rd Gen Stick Up Battery cams. :+1:
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10-12-2021 05:10:53
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mconomos
Hi @Marley_Ring That is the article I’m referencing. The problem is that when I go to Motion Settings, there is no Smart Notifications menu. The only options inside of Motion Settings are Motion Sensitivity, People Only Mode, and Advanced Settings. The only thing in Advanced Settings is Motion Schedules. Smart Notifications are nowhere to be found. Any suggestions? Thanks
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01-10-2021 05:10:41
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