Ring Security Cameras
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U
2k video
hardwired-security-cameras
troubleshooting
cs-support
My spotlight cam pro is set to record in 2k but when I go to save the video to my iPhone it shows it’s still in 1080p. My floodlight cam pro doesn’t have this issue. Wondering what the cause may be
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21-01-2025 03:58:01
Responses (1)
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Caitlyn_Ring
Hi @user_7ff922. Can you please share a screenshot of where it shows the video is in 1080p rather than 2K resolution? If you haven't done so already, please swap to 1080p, then back to 2K and trigger a new event to record (either a Live View or motion). After the event finishes recording, try downloading it to see what resolution it is in.
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24-01-2025 04:07:23
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