Ring Security Cameras
1st gen floodlight camera shuts off before schedule
I have a 1st gen floodlight cam that its lights has recently been found to be off before a pre-set schedule. Currently have it set for lights to come on and stay on from 8pm to 6:30am, 7 days a week. I get up for work weekday mornings to find the light is off from sometime between 12am and when i get up. I deleted the schedule and added it back, same results. It never did this before, going on 2 weeks now. But camera still operates. Tried restarting and adjusting settings, same thing. Any ideas?
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10-08-2022 02:18:03
Responses (18)
- U
I have exactly the same problem that just started last week. Only my 1st Gen floodlight cams have this problem. Tried recreating the schedule, reboots, they are not in a group.
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12-08-2022 06:06:33
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- T
Hi @Frustrated427. I've forwarded this information to our team and they'd like to take a look into this. For this reason, I suggest reaching out to our support team so, after you have been verified and authorized troubleshooting, the support team agent can look at your specific account information. This will help them gather, properly track and collect necessary information about this concern. If any other neighbors are having this concern, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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12-08-2022 07:06:22
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THi @Frustrated427. Thanks for this additional information. Here in the Community, no one has information to personally identifiable information (PII). This is done to protect your privacy. For this reason, there is not a way for the support agent to link the information you are giving, to a device. The only way they can do that, is if you can call into support and open a support ticket. Once a support ticket is open, the information about your device can be researched. Without contacting our support team, they will only know that a device somewhere is experiencing these symptoms. At that time, the best approach is to contact our support team to open a support ticket so they can look into this concern.
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15-08-2022 06:38:12
UThis has happened to my system as well, and a call to Ring Support failed to help. The exact sequence is: 1) Light schedule turns on my 3 outdoor floodlight cams at dusk, correctly; 2) Immediately upon my selecting “Home” mode on the Ring Alarm, the lights on my two oldest Floodlight Cams turn off. The light schedule for the Floodlight Cams is bypassed somehow. (The third floodlight cam stays on, as scheduled.) I then have to turn on and off the lights of the two floodlight cams manually. Please fix this! It’s really inconvenient to deal with this each night and morning. Thanks for your help.
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15-08-2022 08:21:29
UExact same problem is happening here.. Happen to get up at 3am and all lights off on both 1st Generation Security Cameras . Stupid I turn them on when i go to bed and off when i get up. only problem is when i am not home to do this. Advise if Ring figures out this problem please.
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16-08-2022 05:08:27
- U
I am having the same issues. Only with both 1st gen flood cams. 2nd gen turns off and on based on set schedule. Have tried deleting schedule, rebooting, setting up new schedule but it turns on but then turns off within 3 hours of turning on when it should be on all night. Super frustrated. Called support and they had me reboot and set up a schedule in the middle of the day for a few minutes, while I had representative on the phone, and it turned on and off correctly during the day….
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15-08-2022 01:59:52
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- J
I am having the same problem too, with my first-gen floodlight. Second-gen works fine. My first-gen floodlight updated to a newer firmware last month (around 12:30 pm EST); it is currently on version 10.0.18. Previous firmware was version 9.0.28. Second-gen floodlight is still on version 9.0.28, so I am sure there is an issue with the newest firmware. Please forward this information to your technical team, @Tom_Ring
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15-08-2022 11:37:44
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J@Frustrated427 You can access the firmware version through Ring's web dashboard. You'll need to log into your account on a computer and then you can click on the settings for each of the cameras to access firmware information. I've attached a sample of my first-gen Floodlight camera settings for your reference. 
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16-08-2022 05:23:04
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Tom_Ring
Hi @KGR22097. Do you have any other devices Linked to this Floodlight Cam? Are the lights in any [Light Groups](https://support.ring.com/hc/en-us/articles/360024056432-Setting-Up-and-Controlling-Your-Groups-in-the-Ring-App)? Also, ensure that your Ring app is up to date. You can also try resetting the Floodlight Cam by pressing and holding the Setup Button for 20 seconds. Let me know if this helps!
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11-08-2022 07:06:39
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