Ring Protect Plan

Browse posts, comment, and join the conversation about Ring Protect Basic, Plus, Pro, and more.
A
Where are the stored videos more than 1 month old?
hardwired-video-doorbell
troubleshooting

I have changed my settings some time ago so that I have 180 day video storage. However, when I scroll through the history I only go back 30 days. Where are the other 5 months of videos? Thanks for any advice on this, it has proved very frustrating.

87

0

1

27-05-2024 08:31:58

Responses (1)

T

Hi @ajpandy. Have you had an active Ring Protect Plan for the entirety of this? How long has it been since you changed the Storage Length. Videos will only start to store from the day you change them and will not be retroactively stored.

1

28-05-2024 07:06:40

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members

W

windracer

1

User
Solution

J

Jventerprises

1

User
Solution

R

Rick_Madik

1

User
Solution

U

user_3c8999

1

User
Solution