Unable to subscribe to protect plan - website always has an error

Whenever I try to update my payment information, or subscribe to a Protect Plan, i get error messages (see attached images). I am never offered any option to enter my credit card details. This has been going on since the end of July 2023 (it is now September 2023).  * I have tried different browsers on my desktop and laptop * I have tried incognito mode * I have tried deleting my cookies * I am not using any VPN * I have tried on mobile browser * I have tried on Ring app * I have tried on wifi and mobile data. I get the same error everywhere. I have called support 4 times over 1 month, and still no resolution. They just say someone will get back to me, but the only response I ever get is a canned FAQ which tells me to go to the website to update my payment information. One agent offered me a one-month free subscription while Ring investigates this. This one-month free subscription also never appeared in my account. As of now, I am without a Protect plan for over a month now, which means my cameras do not record. There was a fire in the house opposite me and my neighbor was hoping my cameras caught something, but they do not record anything because I can't subscribe to a Protect Plan. Losing confidence in Ring, and after having spent so much on the hardware it is essentially useless.