Ring Protect Plan

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Protect plan/ shared
hardwired-security-cameras
cs-support
ring-protect-plans

I’d like to open a protect plan, my neighbor purchased my camera, I gave him the cash opened an account and then he put the camera on his plan and shared it with me (along with his cameras) issue is now he passed away (feb this year) I want to use my camera (subscribe to a plan etc) is there any way, sorry it’s not a nice question to ask.

Thank you

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03-06-2024 11:47:51

Responses (1)

C
User Solution

Hi @user82974. My condolences for your loss. If this camera was set up under his Ring account, the ownership of this device will need to be transferred to you before you can set it up under your Ring account. We have more information on this process here. If you need further assistance with this process, please follow up with our support team.

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04-06-2024 08:51:28

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