Ring Home Plan

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user_18ba1c

Accepted Solution
New camera and protect plus
troubleshooting
cs-support

Hi, I’ve just got a new camera with a trial of protect basic.My ring door bell was on protect basic however I have just upgrades to protect plus as it says “for use with multiple video door bells or cameras and alarm in one location” However when I click on it it only shows I’m covered for one of my devices , not the both. Both are set at the same address and I am assuming that it’s because my new camera has still got its free trial of basic. Am I right to assume?.

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01-09-2024 09:35:30

Responses (1)

  • J
    Accepted Solution

    Hi @user_18ba1c. Yes, that is correct. Once the trial is over, that Camera should automatically be added to your Plus Plan.

    0

    02-09-2024 19:54:04

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