‎Is there any way to access videos over a month old

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user52249

Is there any way to access videos over a month old

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Is there a way to access videos that are over a month old. I am in a dispute with a delivery company and need footage from 6 weeks ago, but app only goes back 4 weeks.

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24-07-2023 07:44:41

Responses (2)

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Caitlyn_Ring

Hi @user52249. Subscribing to a Ring Protect plan provides access to video recording, and you can control how long videos are kept in the Ring app with the [Video Storage Time](https://support.ring.com/hc/en-us/articles/360047871752-Understanding-and-adjusting-your-video-storage-time). Once a video has been deleted from the Ring app, either manually or due to the Video Storage Time ending, it is gone and cannot be recovered. I'd always recommend downloading videos you wish to keep past the Video Storage Time.

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26-07-2023 06:41:31

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S

system

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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25-08-2023 06:42:07

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