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user_e491d1
Accepted Solution
Change only subscription plan to new address and not devices
cs-support
Hello, I currently have 2 addresses set up in ring app with 2 different set of devices. One address is under ring protect plan, the other is under the trial and is running out soon. I would like to move the subscription to the second address, and only the subscription since all the devices are already set up. I don't mind losing subscription for the former address for the time being as eventually I will move the devices to the latter address at some point Could you please help me with this. Thank you in advance
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14-07-2024 12:12:09
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Caitlyn_Ring
Hi @user_e491d1. Ring Protect plans cannot be moved from one device or location to another. You can cancel a Ring Protect plan at any time and recieve a prorated refund from the unused time. Make sure to save any videos you want to keep before doing so. Then you can subscribe for the device or location you need covered.
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15-07-2024 04:53:51
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