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U
2 Ring devices at same location (same location name), Ring treats as 2 different locations
troubleshooting

I have set up 2 Ring cameras at my house, with same location name.  However, Ring shows them as 2 separate locations, and so the ring Protect Plus plan is only being provided for one of them.  How do I fix things so both cameras show up under a common location (and thus under the Ring Protect Plus plan)?  Thanks!

23

4

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07-09-2024 07:46:55

Responses (1)

  • U

    I have the same problem 

    0

    08-09-2024 10:16:30

      J

      Hi neighbors. You have to change the location for the Ring device without the Protect Plan. To do so, go to the Doorbells General Settings without the Plan and select Location. You should be able to see the other location with the plan on it, tap on it, and hit save. Let me know if this works.

      0

      10-09-2024 10:36:50

      U

      Justin's solution appears to have worked.  Thanks!

      0

      19-09-2024 01:07:25

      T

      We're happy to hear that Justins' solution worked for you!

      0

      23-09-2024 07:35:26

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