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U

user_569174

Video Storage
troubleshooting

I am in the UK and have a Standard Plan. I understand the default time for video storage in the UK is 30 days. I have changed this to the maximum time period of 180 days on the 28th May 2025. This means I should be able to access videos from the 29th May, but it's not happening. The furthest I can go back to at the time of writing is the 6th June.Could someone please tell me if Ring have stopped the 180 storage.Many thanks in advance

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06-07-2025 07:02:23

Responses (1)

  • T

    Tom_Ring

    Hi @user_569174. You can find information about Video Storage Time here:https://ring.com/gb/en/support/articles/1nce1/Understanding-and-Adjusting-Your-Video-Storage-Time?hasLangChanged=trueI would double check your devices to ensure that the time you selected was saved.

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    08-07-2025 20:04:58

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      U

      user_569174

      Thanks for your reply. I have checked the storage time period and it is set to 180 days. This was changed on the 28th May from 30 days to 180 days, so I should be able to view images from say the 1st June, but I am not as nothing is getting stored. I am puzzled.

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      09-07-2025 04:31:25

      J

      Justin_Ring

      Hi

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      10-07-2025 15:48:37

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