video gaps - 2 weeks not recorded

They can't explain the video camera stopped recording for two weeks - but speculated about lots of things (sounded like guessing or avoiding the question). Daily reports detected motion so camera was online, as confirmed by support. Devices are plugged in and weren't physically touched or accessible. Door security worked the entire time. Nothing was deleted or manually reconfigured. Intermittent, brief (1-5 minute) network-connections are sometime lost - as recently as yesterday - but camera came back on line each time. Five Ring techs and a supervisor can't explain why the videos are missing. Support staff said they couldn't see activity for security reasons - then one person asked me for my login and password (total breach of security). They say they have no event logs - so if anyone deletes something they have no timestamp or ID. They also said that the system can't delete files - then acknowledged that the system does have that functionality but it's not designed to delete files. Maybe their code is perfect... I'd like to see Ring's SOC 2 report, because I suspect that they either lack adequate controls or don't monitor them.