Updating payment info

Question

Has anyone else had a problem trying to update your payment info? I’ve been trying for a couple of days already but it keeps rejecting my debit card. It’s getting frustrating. There’s no issues with my card on my end, works fine at the store, I have $$ so that’s not an issue either.

Caitlyn_Ring · Answer

Hi @Tc77. Have you tried updating the payment method on a different web browser to see if you get the same error? Also, if you've moved or changed addresses recently, it may be worth it to check with your bank and make sure that your billing address matches up correctly. If everything looks good there and the payment method is still being rejected, please reach out to our support team so they can help get this resolved for you. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

user1291 · Answer

Any solution to the card declined issue?? I’ve tried multiple cards, platforms, devices and still getting the declined message. It’s beyond a joke now.

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Updating payment info

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