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8
Ring keeps trying to double charge me, why?
cs-support
ring-protect-plans
billing

This has happened a few times already now… I just paid my monthly $6 for 2 cameras ($3/each) on March 6. Today, March 17 RING is attempting to charge my card again. Why? It is a monthly fee if I am not mistaken, correct? Why do you keep trying to double charge me? After the last time this happened I decided to lock my card. Good thing I did or you would just be taking my money as you please. Shouldn't there be a set date for this to be done? I’m trying to find out why this keeps happening.

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18-03-2022 05:33:50

Responses (1)

  • C

    Hi @80_Angelina. For billing concerns regarding your Ring Protect plan, please contact our support team so they can assist you. The Ring Community is a public neighbor-to-neighbor forum, so we can't look at your account details to help with a question like this. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. :)

    0

    18-03-2022 15:20:36

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