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user_4688e2
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payment verification
I have just added a camera to my doorbell plan and upgraded the secuity plan. i paid the first months payment, but now i am receiving emaild from ring asking me to verify my payment method. when i go to do this, it is wanting another payment. if i dont do this, they will terminate my protection plan. does anyone know why this is and what to do about it. thank you
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09-09-2024 08:37:26
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Justin_Ring
Hi @user_4688e2. We do not have access to account information here in the Community in order to assist with this type of concern. The next best step is to give our support team a call for further assistance.
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10-09-2024 04:18:23
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