Responses (3)

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  Caitlyn_Ring

  Accepted Solution

  Hi @user65392. Ensure the web browser you're using is fully updated, and try a different web browser as well. Make sure any VPNS are turned off, as they can cause issues with the Ring app and Ring.com. If this issue persists, and you're unable to subscribe, please follow up with our support team for further assistance. You can reach out via phone, or on Facebook @Ring by sending a private message.

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  07-11-2023 11:34:00

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  M

  Manav

  Hi, I have the same problem, but even your support team is not able to help. Please help. 

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  28-09-2024 12:09:33

  C

  Caitlyn_Ring

  Hi @Manav. We can only assist with general troubleshooting tips here on the Ring Community, as this is a public forum. What troubleshooting steps have you tried so far? Which country are you located in, and do you have a VPN installed and running?

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  02-10-2024 10:36:52

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  user_2bd1b7

  I’ve had the same issue for over a year… I’ve called twice, could even be three times, lengthy process each time, each time told it will be escalated and I will get a call back and each time I never hear from them again. It’s so frustrating. In the last occasion I was told it’s because I didn’t originally buy the doorbell from Ring and it happened if you bought from other sites (which I find hard to believe). I’ve just tried again and it’s the same message, again. 

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  05-11-2024 04:45:13

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  user_a77f65

  Same problem here. A company that can't receive money quickly dies. You guys should fix this as quickly as possible.  Or at least show a meaningful error code so we can figure something out on our end. Doesn't Amazon own you? Can't you just sell a 1 year digital subscription on Amazon? Seems like a no-brainer. 

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  09-11-2024 12:43:26

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• U

  user_6a93b9

  The same problem. I tried 3 different browsers still no luck. Any ideas how can I fix it?

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  21-01-2025 07:43:18

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