Ring Home Plan
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Peer1
Accepted Solution
Installed new camera - Ring app thinks I’m on a trial plan
troubleshooting
cs-support
Today I installed a new ring indoor camera to my house. I have both alarm and cameras already. Since then I get constant warnings in the app that my trial is about to end. I have a home plan paid yearly, with renewal in October!The support chat bot is useless and the only call support is over seas.What to do?
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25-12-2024 20:46:12
Responses (2)
- U
Had the same issue - just wasted 20 minutes on a chat to find that the system thinks it's a new account - ridiculous
•1
28-12-2024 00:09:23
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Justin_Ring
Hi @Peer1. This is expected behavior. Your account will receive a trial when adding a new Camera regardless of having a plan already. Once the trial expires, you will no longer see the notification.
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26-12-2024 21:05:05
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