Ring Home Plan
Emergency Request from the 1st Gen Keypad
I believe that if you simultaneously press the check button and the X button on the first gen keypad, you can initiate an emergency call. Is this correct? Does the keypad make a sound? I know that an alarm that is not disabled in time, Ring calls the account holder. But what happens when an emergency call is made from the keypad? For example, if a child were home alone and pressed the Check and X buttons and signaled an emergency... would Ring call the main contact / account holder first? Or would police be dispatched immediately? TIA.
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02-08-2021 02:39:09
Responses (2)
- Q
Thanks for the response and the article. Follow up questions... 1. Does activating the Panic signal ALSO SOUND the full alarm tone? 2. Will ring contact a system owner to confirm before dispatching police? It stands to reason that the alarm would sound, if the panic signal is activated, but the cited article didn't say explicitly. Thanks.
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03-08-2021 05:13:41
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Tom_Ring
Hi @QueenCaliWali. Pressing and holding the X and check mark will initiate the PANIC signal and cause emergency services to automatically be dispatched. This Help Center article [here](https://support.ring.com/hc/en-us/articles/360050513851-Panic-Alarm-False-Alarm-Tips) has some information about the Panic feature on the Keypad.
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02-08-2021 07:27:13
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