Changing Network

After going thru the steps to change network it will prompt "Select the Wi Fi network your ring doorbell should use" The is no network listed, not even the existing one I want to change. I been trying this for two days with no luck. Check that the new network is 2.4 GHz, etc. I changed all my devices like my PC, Rumba, EDT alarm and all been successful and all display all the networks from where I can pick, except Ring. No network list whatsoever.