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user_daa30b

Accepted Solution
Bought month subscription but yearly was charged

Hello I wanted to buy a monthly subscription and I selected the monthly button. But after entering the credit card details, the option automatically changed to yearly and yearly price was charged. How can I change it to monthly? Thank you Best regards Raja

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2

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20-07-2024 05:30:39

Responses (1)

  • C
    Accepted Solution

    Hi @user_daa30b. You cannot change a plan's billing frequency. I'd recommend canceling the plan you signed up for, then subscribing again with the billing frequency you prefer. You'll receive a prorated refund for the unused amount of time. 

    0

    22-07-2024 10:45:43

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