Responses (5)

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  ring_1101

  .same problem here. Windows 10. no two way audio in live

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  23-01-2020 07:43:30

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  hhs6647

  Same problem.

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  05-02-2020 06:01:10

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  ron57439

  Same thing here. Audio from doorbell to Win 10 desktop app is absent, though the sound is there when viewing it in History.

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  05-02-2020 08:14:53

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  Schmortz

  > @fadden wrote: > > I have a Video Doorbell Pro. If I switch to "live view" in the Windows 10 app, I'm not able to hear sound from the doorbell. (Yes, I clicked the speaker icon.) Same thing in "intercom" mode. I can see the live video feed. > > > > If I play back the recording of the live view through the Win10 app I do hear sound, and "live view" works correctly on my Android phone. So the doorbell is fine, my PC speakers and volume level are fine, and the Win10 app is able to make noise. It appears that "live view" audio is broken in the Win10 app. > > > > Anyone else seeing not hearing this? I have exactly the same problem with my Ring Doorbell 2. It was working fine for months, then stopped a few days ago. Maybe a Windows update changed something? I checked everything I could think of. I even reset the app, but nothing worked. It would be amazing if Ring would help troubleshoot this! After all, we PAID THEM MONEY FOR IT! (just sayin)

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  12-02-2020 10:19:17

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  BrianD1

  Yep - Windows 1909 update KILLED sound. Sound \*IS\* recorded properly and works FINE on IOS devices - but since, the update the Ring App on Windows gets no sound. NOTHING WRONG with the doorbell. RING PLEASE FIX THIS APP ASAP.

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  20-02-2020 10:24:50

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  Luke_KSU

  Agreed!! This is very frustrating considering I just bought 3 floodlights and a Pro Doorbell.

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  21-02-2020 07:03:13

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  BrianD1

  Ring - where are you? This isn't just a probem for me. So, what gives? Are you looking in to this problem or not? It's super annoying that a brand new (1 month old) piece of hardware doesn't work with the #1 Operating System in the world. C'mon and get with the program and fix the sound problem. It's super annoying not to head anything but buzzing on Windows. And it works fine on my iPhone, iPad and Echo Dot.

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  02-03-2020 06:26:04

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  Chelsea_Ring

  Hey neighbors! If you are still experiencing this concern, could you please try the following: - Remove the Ring app from your PC - Restart your PC - Reinstall the Ring app and attempt to load Live View, from there, see if you can hear the audio. Ensure that you "accept" the call to hear the audio by pressing the green phone icon. Please also check to see if you can hear any audio back in the recording after the fact. - Ensure you can hear audio from other sources such as videos on Youtube, etc. - Capture a screen recording (if possible). When passing on this feedback to the appropriate teams to be investigated, this kind of evidence is very important. For anything that is still persisting, please attach a screen recording of the no audio, but audio from another source (video in event history preferred, if not audio from Youtube or another video). This will show that it's specific to the Live View where there is no audio coming from the app. Additionally, let me know what Ring app version you have, and what version of Windows OS you have.

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  02-03-2020 07:24:51

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  fadden

  Tried uninstalling, rebooting, reinstalling. No change: live view has no sound, but I can hear it when playing the recording in the Windows app (played it straight out of History after waiting a minute for the server to catch up). I did click the green "accept" button and toggled the speaker mute button a couple of times. I don't have a microphone installed on my PC, so the microphone mute button just pops up an error. (You may want to try it on a PC without a microphone to make sure you guys didn't get your muting wires crossed.) I'm running Win10 Pro with latest updates.

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  02-03-2020 07:45:31

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  PooleComputerServices

  Hi all, If you are having issues with no audio through the Windows 10 Ring App this could help you! *Make sure that the Ring windows 10 App is running in the background.* First right click on the speak icon on your task menu (Near the clock) and select Troubleshoot Sound. Then select your Default device (In our case it was Realtek Speakers) from the list. Then run the troubleshooter. And that's it That fixed our issue! I hope that this has helped at least some of you as this has been something that i have been meaning to look at for a while. P.s. Forgot to say that when the ring win 10 app was open we also had the bottom left white speaker on (without the cross showing) and the sound went from distortion back to as it should be.

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  28-05-2021 02:00:24

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  HeyScotG

  Okay, it's August 2021, and this problem is **still happening**. I click on Live View in Windows 10 - 21H1, and all I get is a pop-up that says: *"Something went wrong :( | Unable to access your sound capture device."* C'mon RING, you're as bad as Microsoft.

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  18-08-2021 02:51:01

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  Tom_Ring

  Hi neighbors, we understand your frustration and appreciate your feedback. You can now access [Live View](https://support.ring.com/hc/en-us/articles/208144516-Using-Live-View) from your Ring.com account through your supported web browser. Depending on what device you have, this feature update allows you to use two-way talk, enable sound, activate your siren, or turn on the lights. Once again, we do appreciate your feedback on the discontinuation of the Ring Desktop app and we will be sharing it with our team. Please see our Help Center article [here](https://support.ring.com/hc/en-us/articles/360059615351) for more info on this. Thank you for your understanding!

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  20-08-2021 04:16:34

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  Chelsea_Ring

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  13-09-2021 08:42:13

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