Ring App
Video Preview Issues
Hi on the morning of 07/14/2023 I noticed the following behaviors in different browsers in regard to viewing recorded videos on the website for my battery powered cameras. My porch hardwired camera seems to operate the same. FireFox: Message about not being able to play the video and to use HVEC. Edge: Black video that plays. Chrome: Seems to work normal. Can you guys change whatever you changed on the website? And I don't want some dev to tell me everyone uses Chrome now because they used to say that about FireFox when it was the favored browser of developers.
344 •
0 •
1 •
15-07-2023 04:26:30
Responses (2)
- F
GimmieAUserNameAlready - If I use Firefox, I am NOT able to perform the following tasks for my (wired) Ring devices: * Use the Live View feature * View existing videos Interestingly, no HEVC error message was displayed.
•0
15-07-2023 09:35:21
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
BeejEm
See (also) topic : [Event history not loading videos on the website but ...](https://community.ring.com/t/event-history-not-loading-videos-on-the-website-but-working-on-my-phone-tablet-etc/187796)
0
15-07-2023 09:37:56
•