Hi, I'm running Android Version 11 (RRFS31.Q1-59-76-6) on a Motorola Moto G50 and using v3.47.0 of the Ring app. The phone is not running any VPN and I have cleared cache/deleted app data and reinstalled the app with no luck. The following screenshot is the only error I receive when I try to login.  I also receive an email with the following text "Your Ring account was signed in to on a new device or browser. Here are the details: • Device/App: Ring Community • January 05, 2022 at 4:59 PM UTC † • IP Address: 81.107.**** • Country: GB †Coordinated Universal Time (UTC) may not represent the sign-in time zone." However there is no prompt for a ring verification code. If I create a new login then I can login to Ring and see my camera the only problem is that the account I have problems with is the owner so other accounts are limited in what they can do. Regards, Jose

Hi @SecretWombat. Thanks for sharing that information. Here is something you can try. Login to Ring.com and navigate to your Dashboard and then to your Control Center. Once on there, go to your Authorized Client Devices. Now, remove all of your Client Devices. Client Devices are all of the devices that you have used to log into your Ring account with. Removing them may allow you to login to your phone. You can learn more about this [here](https://support.ring.com/hc/en-us/articles/360038142272-Ring-Control-Center-Information). Let me know if this works!

I have a iPhone 13 with same issue and switching off my VPN cleared the login issue. Thanks Tom_Ring. The solution button tick box is missing so I could not accept this fix. Cheers

Hi @Hideme. I'm glad that suggestion of turning off your VPN resolved this for you! :)

FYI, turning off the VPN did the trick. You can turn it back on and still get notifications but having issues connecting to the app

Hi @SecretWombat. Thanks for giving that a try. At this point, I think someone from our Level 2 Team of Neighbor Solutions Experts should take a look at this. They'll be able to deep dive and find out why this is happening. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.