Responses (11)

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  Tom_Ring

  Hi @SimC_123. What version of the Ring app is installed on your iPhone? Try following the steps in this Help Center article [here](https://support.ring.com/hc/en-us/articles/360000704763-Event-History-Timeline-Information) to toggle your Event History Timeline off, then close the Ring app, open the Ring app back up and toggle it back on. Let me know if this works!

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  21-09-2021 05:27:14

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  SimC_123

  Hi, I went into the settings and the option to tap camera preview for live view was toggled to on, I’ve turned it off and now all is ok.. unusual that this was the case as I’ve not altered anything.. all sorted now though thank you..

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  22-09-2021 11:50:21

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  CES12

  Are you able to help the rest of us on this thread? Sadly the toggling didn’t resolve this for myself and other. Thanks so much :slight_smile:

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  13-10-2021 11:59:29

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  Milo168

  I’m running iOS app version 5.45.0. It appears Event Timeline has been removed from Live View. It is now only available when you turn off **Tap Camera Preview for Live View** . If you turn on **Tap Camera Preview for Live View** , you cannot access Event Timeline unless from a notification. I think this is a big UI regression, particularly since snapshots are only accessible from Event Timeline. If battery life is the concern, you should let users decide how to optimize. Some of my cameras are hardwired, including doorbell, and battery life is NOT a concern.

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  04-11-2021 08:52:33

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  user1806

  I had followed the instructions in this thread to toggle the timeline off then on and nothing happened. I then signed out of the app entirely and signed back in and it was working again. I think essentially Ring have upgraded the UI but it requires (for some of us at least) to entirely log out of the app for the upgrade and for timeline to appear. Hope this helps. Thanks to all for the helpful replies in this thread. I just assumed Ring had removed this.

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  07-11-2021 10:53:49

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  Mghtymous21

  I am have the same issue. I toggled off timeline closed app. Reopened app and turned timeline on. Still no timeline in live view. The only way to get time line is if in live view I click the gear icon then go back to live view I get a little pop up at the bottom asking if I would like to see past events instead. If I click the pop up it takes me to timeline. I'm on Android and running version 3.44.0 for the ring app

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  13-10-2021 01:18:55

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  Bobbi0966

  I am going through the same. Don't know why it removed itself.

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  13-10-2021 09:06:37

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  CES12

  I am having the same issue and it just happened within the resent past. I tried turning off timeline, closing app, reopening, toggling back on, closed app, reopened. Has some sort of update happened behind the screens? Seems odd this randomly just happened to several people. I’m using iso app version 5.44.0.

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  13-10-2021 11:57:32

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• F

  Frustrated427

  For those of you who are still experiencing problems, it might be helpful if you could provide more details: * Which OS version of the Ring app are you using (i.e., Android, IOS, iPadOS, Mac, or Windows) * Even if you are not using an iPadOS device, have you tried the using the basic strategy found in the “Event Timeline on Live View Not Working” thread? In other words, ensuring that: - The “Event History Timeline” setting is turned ON in the Account Settings screen - The “Tap Camera Preview for Live View” video setting is (individually) turned OFF for each device that is affected The detailed steps in the above-mentioned thread are designed to change the Ring app user interface to display the “Event History Timeline” screen when you perform either of the following steps: * Tap the "Camera Preview” Tile on the Ring app Dashboard * Terminate a Live View session that was initiated from an Event History Timeline screen. If you have tried using the strategy in the above-mentioned thread and are still unhappy, is it because: * You are trying to change the Ring app user interface in a different manner and/or * Different versions of the Ring app work differently and/or * There is one or more additional bugs in the Ring app (in addition to having one or more of your Ring settings changed without your knowledge/permission.)

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  14-10-2021 10:58:08

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