Responses (6)

• M

  Marley_Ring

  Hey @hrh! This can be accomplished in the Ring app through the user settings. Please visit the Ring app \> tap the menu (top left) \> select Settings \> select Users \> and then tap on the user you would like to modify access with. On this page you will be able to select which devices you would like to grant or remove access from. I hope this helps! :)

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  18-12-2019 05:15:50

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  hrh

  True. However, if you remove access from all of the devices it will then want to delete the user.

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  18-12-2019 06:05:45

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  Marley_Ring

  Great point @hrh! If you are wanting to restrict all devices, removing them would indeed be the only way to do so. Of course, this is with our camera-enabled devices, as with our Alarm system you do have the option to add a guest user for limited, controlled, or temporary access. The best option to suit your desired results would be to remove and re-add a shared user as needed. As we value our neighbors' feedback, we've created a Feature Request (https://community.ring.com/c/products/24) board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!

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  18-12-2019 09:27:15

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  higan

  I have a vacation home, and has the same issue. I gave my agent a shared user account to monitor and access my vacation home while I am not there. But when I am in the vacation home, I don't want anyone to monitor even access the house. I will visit the vacation home from time to time. Everytime to changing monitored devices one by one from app is too troublesome. Remvoing the account then add it back again everytime is not a good idea either. Please suggest your engineering team to add a feature to temporarily suspend the shared users with just one click. I believe this feature is easy to implement and very helpful to the customers.

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  31-05-2020 04:52:51

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  keisul

  I would also appreciate the ability to temporarily remove access to video doorbell devices from certain family members during certain hours without totally deleting them.

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  28-09-2020 02:11:26

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  Tom_Ring

  Hi Neighbors! I wanted to step in for Marley here! This would be a great submission for our [Feature Request Board](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board). This is where Ring gathers information about what YOU want Ring to add/improve on. Once ideas are submitted, you can upvote them to help them gain traction.

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  28-09-2020 04:31:33

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  Ma22202

  Honestly this is such a haste that will try to return this system and go with Something else

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  23-10-2020 11:42:45

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  Ma22202

  Found a work around to this problem for problem, no thanks to ring support. Buy the cheapest camera they offer, toggle off record motion and motion alerts Under users remove all devices except for that camera for the user you want to temporarily remove permissions to This renders the camera useless so there a $60 price for this fix but it works

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  26-10-2020 12:29:50

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  higan

  Seems to be a workaround before Ring adds this enhancement. Thanks. I think that's an important feature for those people who have vacation homes. Don't know why Ring deosn't want to add it?

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  03-11-2020 10:43:08

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  sh3lbz09

  If I delete a user from my account, will they get an email saying they have been removed or will this be anonymous?

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  31-12-2020 04:32:38

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  Marley_Ring

  [quote="sh3lbz09, post:11, topic:2123, full:true"] If I delete a user from my account, will they get an email saying they have been removed or will this be anonymous? [/quote] Great question! When removing a shared user's device access via the Ring app, they will not receive a notification of this. Your device/ location would be removed from the view on the shared user's app. I hope this helps! :)

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  31-12-2020 06:20:53