Ring App

Browse posts, comment, and join in the discussion about Ring app features, settings, and more.
D
Closed
[SOLVED] Not getting any ring/motion notifications from Android app
android
cs-support
notifications

I have freshly set up a new Ring Doorbell Wired. I am not getting any ring/motion event notifications on any of the two Android phones that I have logged into with that Ring doorbell. The two phones are completely different. One is a OnePlus 8 Pro running Android 11, the other is running Android 10 and some minor brand called Teracube. These following are the troubleshooting steps I’ve already exhausted. Can anyone help and suggest something? Much appreciated. It’s been super frustrating. Yes, I have turned on the “Ring alerts”, “Motion detection”, and “Motion alerts” settings for this doorbell on both phones. And yes, I have double checked that notifications are turned on for the app at the Android system-level app settings. Here’s a screenshot for both: Yes, I have tried uninstalling and reinstalling the Ring app (on both phones). No, I’m not in “do not disturb” mode on either phone. I have also linked the doorbell to an Amazon Echo Show, and announcements+live view is working perfectly in the Echo Show. I thought perhaps there could be some chance that maybe the Echo link is interfering/intercepting the ring/motion events, with the system having considered it “answered”, and therefore deciding to not send alerts to the Android phones for that reason. Although that seemed unlikely and unreasonable to me, I still tried disconnecting the power to the Echo device. That didn’t help. I even further went ahead and unlinked the Echo device from the Ring account altogether. Still nothing (even uninstalled and reinstalled the Ring app again after disconnecting the Echo device). Yes I have already went through the troubleshooting steps on Ring’s own support page specifically for Android notifications, which only offers very basic steps anyhow. No, I don’t have any apps like Clean Master or others that are listed on this Ring support page. The only thing I haven’t done is factory reset my phones. I am not willing to do that. I mean, besides the inconvenience of a factory reset, the fact that it’s showing the same problem on two totally different phones indicates that it’s very unlikely this would fix the issue. Someone please HELP!!

7189

0

6

03-02-2022 03:00:57

Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...
Loading...
Loading...Loading...Loading...Loading...Loading...Loading...Loading...

Didn't find an answer ?

Log in or create your Ring account to post a question and join in the on the conversation.

Most Helpful Members