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J
Snapshots have 1 hour delay after motion
hardwired-security-cameras
troubleshooting
cs-support
snapshot
motion-settings
So after one of my ring cameras gets a motion event it won't record my snapshots for 1hr. Right at the 1hr mark snapshots start recording again. So to clarify if I go on the app and see a motion record right after there is no video footage for 1hr. Then after the 1hrs my 30secomd snapshots start again. Been happening for a few months now.
I did a search but couldn't not find anything.
Thanks in advance
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04-05-2023 01:27:31
Responses (3)
B
I am having the same problem, only that Snapshot Captures stopped working after the last update for my 2nd Gen Ring Doorbell. Any info on this?
0
22-09-2023 05:06:54
J
Hi neighbors. If the troubleshooting steps mentioned in the thread did not work to resolve your concern, you will need to work with our support team to further investigate.
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26-09-2023 06:32:05
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Caitlyn_Ring
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04-05-2023 05:11:00
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