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N
Slow connection when using iPhone with two esim numbers
wifi
app-settings
troubleshooting

Hello all,I am using an iphone with two esim number on it. These numbers are both active.I also have my Ring App on this iPhone. As soon as the doorbell rings via my Ring camera, I get a notification that someone is at the door,and then I try to connect so I can see and communicate with the person standing at the door.However, it takes a very long time before I can connect, and the person has already left.I have now found out that this has to do with the two esim which is active on my iphone. If I turn off one of the two numbers,I will quickly connect to my ring camera. It does not matter which of the two numbers is turned off.Do you have a solution for this, so that I can connect quickly at all times, even if two numbers are active.Is it possible to adjust the app to choose a number that I can install as a preference in the app?

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19-07-2023 09:13:39

Responses (1)

  • T

    Hi @Nero037. This community post [here](https://community.ring.com/t/live-view-not-working-with-dual-sim/120865/26) had a similar concern.

    0

    21-07-2023 19:49:48

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