Shared user

Question

My boyfriend is on my account and is authorized as a shared user but now his phone isn't alerting him of notifications or when someone is at our door. How do I resolve this?

Caitlyn_Ring · Answer

Hi @WAdamson. Have him try uninstalling the Ring App, restarting his phone to clear the cache, and reinstalling the Ring App. This typically clears up any notification concerns, but if it doesn't you can find more troubleshooting steps for iOS devices [here](https://support.ring.com/hc/en-us/articles/210266406-How-to-Troubleshoot-Ring-Notification-Issues-for-iOS-Devices) and Android devices [here](https://support.ring.com/hc/en-us/articles/211676423-How-to-Troubleshoot-Ring-Notification-Issues-for-Android-Devices). I hope that helps! :)

Ring App

Shared user

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