‎Ring yesterday and noticed immediately my data plan was being used during Live Streaming, using a Samsung Galaxy S9. The data plan is used if I’m on 2.4GHz or 5GHz wifi. If I disable my Mobile Network, then Live Stream will use my home wifi network as exp

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user34492

Ring yesterday and noticed immediately my data plan was being used during Live Streaming, using a Samsung Galaxy S9. The data plan is used if I’m on 2.4GHz or 5GHz wifi. If I disable my Mobile Network, then Live Stream will use my home wifi network as exp

android

troubleshooting

My ring app bypasses wifi and goes to LTE even though I have a strong wifi signal. I have to turn off mobile data in order to force the app to use wifi. This seems to have been a problem in the past and now here it is. The app has worked fine and as of yesterday I noticed it is doing this. I have the latest app and there are no updates pending indicated.

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26-01-2023 05:43:56

Responses (2)

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Tom_Ring
Hi @user34492. I suggest reaching out to our support team so they can look into this for you. Please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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30-01-2023 03:47:34
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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01-03-2023 03:48:30
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