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U
Ring Stick up cam stuck “loading”
live-view
troubleshooting
cs-support
My stick up cam connects to my WiFi with no problem but is stuck “loading” when I tap live view  I’ve reconnected it to WiFi and it connects fine. And has a strong signal. RSSI-33 in green. I get motion alerts but can’t get live view to work
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25-09-2023 07:58:46
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Justin_Ring
Hi @user59839. Try the following steps for your concern: - [Reboot your Ring device using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and then powering it back on. - Disable any active VPNs on your phone and network. - Verify your [router settings are set in a way that would allow your Ring device to operate correctly](https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-). If you have tried these steps and are still having the same concern, reach out to our [support team](https://support.ring.com/hc/en-gb/articles/213608406) for further assistance.
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27-09-2023 07:20:16
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