Responses (1)

• C

  Chelsea_Ring

  Hey @Cwisinski81. Is the Doorbell recording motion events at all? If the Doorbell is not preforming a ding event, motion event, or even a Live View event, I recommend doing the following with the device: - Press and hold the setup button on the device for 20 seconds. This should reset the device, and after a few minutes following this action, proceed to the next step. - Go into the Main Menu \> Devices \> Doorbell \> Device Health \> and tap on Reconnect or Change Wifi Network. This will take you through another setup, and once this is completed, allow the device a few minutes to update it's firmware again and be set up successfully. - Once a few minutes have passed, then try to go into the Live View for the device, and if the Live View works, feel free to then adjust your Motion Settings as you would like them. Let me know how this goes, neighbor! :)

  0

  •

  04-06-2020 04:36:57

  •

  Reply

  C

  Cwisinski81

  After holding the orange button and resetting the network it did respond to the doorbell ring. It chimed and showed a notification on my phone. It made a completely blank video along with and the video is still not setting up, but there were red lights showing around the camera area on the Ring. On the next tries, the doorbell chimed and the house doorbell chimed but no notifications went through to my phone.

  0

  •

  05-06-2020 03:11:48

  C

  Cwisinski81

  After holding the orange button and resetting the network it did respond to the doorbell ring. It chimed and showed a notification on my phone. It made a completely blank video along with and the video is still not setting up, but there were red lights showing around the camera area on the Ring. On the next tries, the doorbell chimed and the house doorbell chimed but no notifications went through to my phone.

  0

  •

  05-06-2020 03:11:48

  C

  Chelsea_Ring

  @Cwisinski81 Thanks for getting back to me and letting me know how this went! Are all videos in your event history showing as a black video? For black videos, I recommend following this Help Center Article [here](https://support.ring.com/hc/en-us/articles/360023439472-Fixing-Black-Video-Errors-by-Adjusting-Your-Router). Please note too that the notification may not come to your phone if your app is already open into the Ring app, or if these dings were triggered back-to-back. The internal chime kit should still ring with the Doorbell, but there may be too much of an "overlap" on notifications if done back-to-back. In the event you may be unable to adjust your router to eliminate the black video concern, or you weren't getting the notification on your phone and you didn't have this events back-to-back, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We're taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. Let me know how this goes for you, neighbor! :)

  0

  •

  05-06-2020 05:20:21

  C

  Cwisinski81

  Chelsea, I appreciate the help. When I first installed it I got 1 video before. After that everything has been blank. At times motion detection works, at times the doorbell works. But sometimes neither do. I tried to change the WiFi and it said unable to join. I’ve done the orange button reset a few times and nothing seems to change. At current point it says it’s in good health and good connection but I’m getting no response. It rotates from white flashing you blue flashing. Touching the button does not even chime the doorbell. I think I’m giving up on it.

  0

  •

  05-06-2020 08:49:31

  C

  Cwisinski81

  Chelsea, I appreciate the help. When I first installed it I got 1 video before. After that everything has been blank. At times motion detection works, at times the doorbell works. But sometimes neither do. I tried to change the WiFi and it said unable to join. I’ve done the orange button reset a few times and nothing seems to change. At current point it says it’s in good health and good connection but I’m getting no response. It rotates from white flashing you blue flashing. Touching the button does not even chime the doorbell. I think I’m giving up on it.

  0

  •

  05-06-2020 08:49:31