Responses (2)

• M

  Marley_Ring

  The Neighbors App should be working as intended. Please ensure there is not a VPN enabled on your mobile device. Try also accessing the Neighbors section of the Ring app, or downloading the Neighbors by Ring app, to see if there is a difference.

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  18-04-2022 09:17:03

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• S

  SporkLover

  Was this ever resolved for you? Im experiencing the same thing after moving my household.

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  14-07-2022 11:33:54

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  C

  Caitlyn_Ring

  Hi @SporkLover. Make sure if you have any VPNs on your phone, they are disabled while using the Ring app, as the Ring app doesn't support the use of VPNs. Since you recently moved, ensure your address in the Ring app has also been updated. Follow the steps below to update the location in your app. * Ensure your Ring app is up to date. * Open the the Main Menu in the Ring app by tapping on the three lines on the top left corner. * Confirm the location you would like to update is selected at the top, then select **Settings** . * Select **Change Address.** * Tap **Edit Address.** * **Note:** If you have Professional Monitoring as part of your Ring Alarm, you will be switched to self-monitoring. You will need to update your preference in the monitoring section in the Ring app to Professional Monitoring, this will confirm your updated address for monitoring. * Input your address, when you begin typing it will auto populate options in a drop down that you can choose from as well. * Confirm your address is correct on the map. * Confirm the name you’d like for your **Location.** * You are all set with an updated location! If none of these suggestions resolve this concern for you, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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  15-07-2022 03:39:17