Responses (5)

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terryandtodd
I'm having the same problem. I tried a manual reorg, which initially worked but a day later the app randomly reorders all the dashboard cam previews again. Highly frustrating. I have about 20 cams, broken down into multiple floors and previously was easily ordered alpha for quick viewing. Now it is just a random mess.Called Ring support, was told to delete the app and download again. After logging in the the issue still is happening in my iOS iPad. Was told they will send issue to their security team with a follow up in 72 hours. So, we'll see.
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30-06-2023 10:03:55
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R
RingKing
Can confirm. My cam previews are rearranging themselves on the iOS and iPad app. This is a big issue because I have them named such that my most important and frequently used cam are at the top.
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01-07-2023 15:09:10
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user222501
Have experienced the same. This is driving me nuts. Every time I open the app the previews are in a different order. You can even edit something in one camera, return to the dashboard and they are all re-ordered again! . This seems like it might have originated from an app update as some other configurations have also changed. As someone said previously, I also had my previews in order of importance so this is a real issue for us
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02-07-2023 16:56:27
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J

Justin_Ring

Hi neighbors. Thank you for the information you all have provided. Rest assured that our team is investigating and working to resolve the issue as soon as possible. Once we have an update regarding this concern, we will make sure to provide it here. I will be marking this response as a temporary solution so others can easily find this information. Thank you for your time and patience.

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04-07-2023 19:52:29

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user50213

Also having this issue; previously app would display doorbell image first, followed by cameras in alphabetical order. I’ve named all my cameras so they display in the order ( and are grouped) as I want. Now they display apparently randomly. Would be nice to have the option to select the order on

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06-07-2023 14:44:27

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Tom_Ring

Hi @user50213. From the Ring app Dashboard, you can press and hold on the camera preview tiles to reorder them. I hope this helps!

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10-07-2023 16:32:14

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user222501
It seems that if you go to the Ring app Dashboard, press and hold on the camera preview tiles and move them to the order you want them in (as suggested), then the images stay where you've put them. Well they have so far for me anyway...
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16-07-2023 16:47:20
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