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User Solution
Ring App - Ring Alerts keep turning off
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I just noticed in the Ring App, under Settings that Ring Alerts was OFF. I turned it ON, went back to the main screen, then back into Settings and it was OFF again. We just have 1 Ring Doorbell, and Apple iPhone 12 Mini’s. We just use one account but have the app on our 2 phones. On my wife’s iPhone, it is working properly. If I go into it, Ring Alerts is ON. But mine will not stay ON. I don’t have DO NOT DISTURB on. I also DELETED the APP, then reinstalled it and logged in again. Please help!

4829

2

24

17-01-2024 02:52:51

Responses (47)

C
User Solution

Hi neighbors, this issue has been resolved. Make sure the Ring app is fully updated, turn off any VPNs on your phone, then adjust the Ring and Motion Alerts toggle. If it’s still not working, please reach out to our support team at one of the numbers available here. You can also get in touch with our support team on Facebook @Ring.

0

14-02-2024 05:06:09

C
User Solution

Our team has released a fix for this issue in a Ring app update. Please check the app store on your phone to see if you have an update available. App updates are performed on a slow rollout, so you may not have an update at the same time as another user. If this issue still occurs after updating the Ring app, please follow up with our support team to look into this further.

3

07-05-2024 08:25:05

U

May 25th, latest version of the app on iOS, and I still have this issue.

3

25-05-2024 05:12:58

U

Can you please confirm which release includes this fix? As of 6/19/24 I have the latest version available on my phone which is 5.73.0 and I'm still having this issue.

0

19-06-2024 09:21:33

U

I am having the same exact problem! I was on with 2 techs from Ring and nobody can figure out what’s wrong. It’s working fine on my daughter’s phone. Now they told me to contact my cell phone carrier. I can’t believe someone else is having the same exact issue. Wish it could be fixed! I did all the things that you did on my phone at least 3-4 times and nothing has worked. I literally watched the toggle switch on ringer alerts shut off all on its own! Crazy!

3

17-01-2024 04:42:52

P

Try removing the Device from the App, and re install it back. Go into Device Settings → General Settings → Remove Device. Then go through the install again (I had to scan a QR code to start)

0

17-01-2024 07:31:45

T

I’m the same and a colleague too, sons phone the same all iPhones

3

17-01-2024 04:48:48

P

Just installed the Doorbell Plus and got it all set up. Right after I sent a share request, I noticed the Ring Alert slider going off when I navigate to a different part of the app. Cant keep it on no matter what. Using Iphone 11. wont stay on

2

17-01-2024 05:59:51

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