Responses (26)

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  pdeethardt

  I'm using the iOS version of the app and while I don't use modes myself I still see the Enable Modes section in the Settings section in the main app menu.

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  15-07-2022 06:59:48

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  Caitlyn_Ring

  Hi @andyb-uk. The Modes feature has not been removed. Make sure you're on the correct location in the Ring app, which you can check by tapping the location name in the top center of the Ring app. That should bring up a drop-down menu of any locations you have, including Shared locations, so you can ensure you're on the correct one that has your Ring devices.Update: As of September 7th, We are making a small update to the Ring App. The Modes feature will no longer be available for Ring Basic subscribers. Neighbors will still be able to adjust individual camera motion schedules, Smart Alerts, and privacy settings, through their device settings in the Ring app. In order to have access to Modes, you will need to be a Ring Plus subscriber. Users who will be impacted by this change were emailed on August 7, 2024. 

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  15-07-2022 03:42:06

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  user_338ebc

  This is concerning to me since I had already paid for a year’s worth of Ring Protect Basic and used this feature almost daily for over 2 years. Ring has removed a feature I had already paid for, and is now expecting me to pay more money. This is not how you should treat loyal customers. 

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  13-09-2024 11:53:42

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  user_53be51

  This is NOT a “small update”!!! This is one of the main reasons I use Ring cameras, because I can change the modes on all of my cameras at once. And I sure get plenty of emails from Ring trying to sell me more devices, but I do NOT have an email from Ring telling me this feature was going away. 

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  05-10-2024 09:33:58

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  user_2dfbee

  If I am going to have to upgrade to be able to put my cameras in different modes, I’ll be switching camera brands. 

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  05-10-2024 07:34:38

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  user_4814ab

  So, users were notified on August 7th that a feature we already paid for was going to require a more expensive plan to access? Will we be refunded for the pre-paid months that we won’t be receiving access, or did you expect that we will just “donate” that money?

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  06-10-2024 08:29:58

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  user_9d6f9e

  I was billed for a yearly plan in May 2024 and received no communication in August as stated.  I EXPECT TO HAVE THE SAME SERVICE I PAID FOR UNTIL MY NEXT BILLING CYCLE, if not better!  Now you are telling me that in order to get this basic feature that I have had for the last 5+ years, I now have to pay double of what paid in 2024 and now pay $100!  Absolutely ridiculous! BTW, the Ring plan used to be $30 a year just 2-3 short years ago.  You guys are greedy and I hope you lose subscriptions. I will be cancelling my subscription when it up in 2025 and going to another camera system.  

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  09-10-2024 06:25:55

• M

  mrb

  I have the same issue that started in the last few weeks. The Modes icons have disappeared from the top of the Dashboard. I have found that if I tap the gear icon for a camera and then go back to the Dashboard, the Modes icons re-appear.

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  16-07-2022 03:04:09

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  Caitlyn_Ring

  Hi @mrb. If possible, can you share a short screen recording of this happening? I'd like to be able to show that example to my team so they can take a look.

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  18-07-2022 04:21:52

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  claumtg

  same issue here. see video here: https://cloud.mk5.social/BluGPzJX

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  24-07-2022 02:37:12

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  andyb-uk

  exactly the same issue. Latest Ring app version on iOs 15.6

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  28-07-2022 12:39:13

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  user20322

  I am having the same issue and it is super annoying. I have to go to “live view” and then go back, for them to reappear??? Hoping there is a resolution!!

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  10-08-2022 11:26:43

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  user_0d3101

  No modes anywhere to be found on the app. It used to be the first thing I saw when I opened the app, which I liked. 

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  02-09-2024 10:57:50

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  Snowengel

  I’m having the same issue. Very frustrating as I cannot put my cameras in disarm mode when doing yard work. I can click on the gear and made the modes dashboard reappear on the Home Screen and my app acts like it’s disabling the cameras but it’s not. Been going on for about 2+ weeks now.

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  24-07-2022 11:31:37

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  Tom_Ring

  Hi neighbors. What type of phone are you using and what OS version is installed on it? Additionally, what version of the Ring app do you have installed? Thanks, neighbors!

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  26-07-2022 07:25:56

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  claumtg

  iPhone 13 pro - iOS 15.5 - App ver. 5.52.1

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  26-07-2022 10:55:04