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Ring app, IOS, continue "button" doesn't work
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hardwired-video-doorbell

New iPhone 15 Pro, worked on iPhone 11. I enter user name email address, but the continue “button” is just text and I can’t get to the password entry. Deleted and reinstalled the app. No VPN. I can log in via browser. Can’t do anything with doorbell camera. Been working for couple of years on the old iPhone. Phone and ring app updated.

1366

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06-01-2024 01:29:01

Responses (16)

C
User Solution

Hey neighbors, thank you for your continued feedback. Our team has investigated this issue and found that it is caused by having JavaScript disabled, or having Cookies blocked. Our team is working on updating the troubleshooting documentation to reflect this information.

On iOS, open ‘Settings’ → ‘Safari’ → Scroll all the way down to ‘Advanced’ → Verify that the ‘JavaScript’ toggle is enabled. The toggle will appear green if enabled, and grey if disabled. Check the Cookie settings to make sure these are not blocked as well. After adjusting these settings, force close the Ring app and attempt to log in again.

0

05-02-2024 06:29:19

U

Both settings were already OK. Still no fix
Will apply my own fix in July.

0

08-02-2024 08:02:08

U

I have the same issue. Iphone 13 pro IOS 17.2.1
uninstalled the Ring app and reinstalled it.
Rebooted Iphone a few times.
Continue button after specifying email is not active.
Cannot login.
Can login to the Ring using the browser on laptop etc.

1

07-01-2024 03:50:51

U

My wife’s phone works. It has a fairly new ios updated 2 weeks ago.
I deleted all ring app data , also deleted the saved password in iphone.
Still no luck.
Has to be a bug in the app.
Don’t have VPN.

1

07-01-2024 04:50:27

U

Well, worst case, it saves me $40 a year. Not that great a device anyway, too much delay in notification.

0

07-01-2024 06:22:55

J

Hi neighbors. Thank you for sharing your concern. Rest assured that our team is investigating and working to resolve the issue as soon as possible. In the meantime, as a temporary workaround, you can use Ring.com on your phone’s web browser to log in and view your Ring devices. Once I receive an update regarding this concern, I will make sure to post it here. Thank you for your time and patience.

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08-01-2024 10:20:59

U

Logging in on my phone’s browser, Duck Duck Go, did not work either.

0

15-01-2024 11:18:12

U

Any update to this? I have the same issue. New phone, iPhone 15 pro max. Insane to pay a yearly subscription and not have app access.

1

16-01-2024 10:12:26

J

Same problem with my iPhone after updating iOS. was working fine. None of Ring’s suggestions help. No VPN. Laptop works but what’s the point? Needs to work on my phone so I can talk to people at the door!

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21-01-2024 02:15:17

T

Hi Neighbors. I’ve marked this post as the solution to let others know that we are actively looking into this issue. We understand the frustration this must cause, but rest assured, we are working to fix this. Thank you for your patience.

0

23-01-2024 06:31:59

U

Interesting “solution”

0

25-01-2024 01:56:43

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