Responses (3)

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  Chelsea_Ring

  Hey @PaveSpike. What kind of phone do you have, as well as what OS is the phone running? In addition, what version of the Ring app do you have installed?

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  10-08-2020 04:50:00

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  PaveSpike

  Chelsea, The phone is a Moto x4, running android version 9. Current version: PPWS29.69-39-6-10 Security updated July 1, 2020 Ring app version is whatever is current in the Google Play store.... I have uninstalled and reinstalled from the Play store 3 times now. "3.29.0" is what Play store says. After installing the app, logging in, and being able to see my cameras, any attempt to open the app after that results in a crash.

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  13-08-2020 11:50:13

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  Eagle328

  Have you removed the app restarted the phone and then reinstalled the app? Also, do you have decent space available on your internal storage? Did it work on the previous version of the app?

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  14-08-2020 01:02:06

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  PaveSpike

  I have been a Ring user for almost 2 years with this device, no issues before now. I have removed app, restarted phone, and reinstalled app from Play store at least 3 times now. Internal storage of phone is 32GB. It was up around 96% used when this started happening. I today installed a new micro SD card for additional memory and moved several gig of data to it. Internal storage is now down to 72% used, or 8GB available. Surely this must be enough for the app. I have restarted multiple times to ensure the device and apps recognize this. The latest install of Ring app sadly crashes still. This is about the 4th install I have tried. Was Ring app recently updated that may have caused this issue?

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  14-08-2020 01:13:31

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  Eagle328

  There was a recent update. That may be the issue. I was a motoxprt on Motorola support forum for 10 years. I remember the X4 very well. It was a very stable phone. 8 gigs should be fine. Make sure you don't move the Ring app to the SD card. That could cause issues. You could try an older version to see if it was the update that caused the issue. Then we can let Ring know that. I will see if I can get a link for the last version on apk mirror's site.

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  14-08-2020 02:28:03

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  Eagle328

  I found version 3.28.1 which was the last version. You can download it here. [https://www.apkmirror.com/apk/ring-com/ring-always-home/ring-always-home-3-28-1-release/ring-always-home-3-28-1-android-apk-download/](https://www.apkmirror.com/apk/ring-com/ring-always-home/ring-always-home-3-28-1-release/ring-always-home-3-28-1-android-apk-download/) Remember to remove the version you have now before installing this one. The site is safe and I've been using it for many years. If it works and is stable. Then we know it's the update and then inform Ring of the app's issue with the model. Let me know what happens.

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  14-08-2020 02:34:01

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  mrbanev

  I have the same issues since last week. Submitted zillion feedbacks no answer yet. Bummer

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  14-08-2020 04:54:40

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  sharris

  I just began experiencing this same issue over the past few weeks. Android began throwing the error message, "Unfortunately, Ring has stopped", whenever I attempt to view Neighbor postings after receiving a neighbor alert. After accepting the error the app fatally crashed. If I did not select Neighbors, other functions within the Ring app functioned correctly. I deleted Ring cache, deleted the ring app, restarted the device twice, and then reloaded the app from Playstore. The Neighbors function continues to fail with the error above. However, after reloading, accepting the error I returns to me to the app's home page and I can load events, etc...a modest improvement at best. Where to go from here? Thanks, Steve

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  04-06-2021 03:45:25

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  Caitlyn_Ring

  Hi @sharris. Thanks for listing out the details on what you're experiencing as well as what troubleshooting steps you've already tried to resolve it. Since those steps didn't work, I'd suggest reaching out to our support team directly so they can take a closer look at this for you and review the information you've provided here as well. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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  04-06-2021 06:48:40