Ring App
Ring App 5.48.0
Updated yesterday, 1/18/22 to latest Ring app version (5.48.0). Ever since, the app shows that my doorbell pro cam and Floodlight cam have 9 notification and 4 notifications, respectively, and they won’t clear when I check the histories. Also, if I go to delete anything from the history by pressing the 3 dots on the right and then pressing delete, it deletes the video above or below the one I actually want to delete. Finally, there needs to be a way to turn off the timeline.
4337 •
0 •
63 •
19-01-2022 07:39:08
Responses (27)
- M
Install of Ring App version 5.48.0, found that the alert icon count on each camera does not reset and disappear after videos have been viewed. They also do not disappear after videos have been deleted. Found the only way to reset the badge notifications is to restart the application. Using iPhone 10R on iOS 15.2.
•3
19-01-2022 10:28:53
•
FMike55 - When you say: “Found the only way to reset the badge notifications is to restart the application.” ... can you be more specific? I assume you don't mean to simply quit the Ring app and reopen it. (If that is what you mean -- the technique does NOT seem to reset the number badges on an iPadOS device.)
•1
20-01-2022 07:04:42
MYes, to be more specific, I close the app, then tap the desktop to reveal last used apps, hold my finger on the Ring app and swipe it off of the screen. This will reset the alert icons.
•2
21-01-2022 11:52:57
FMike55 - Thanks for the information. I've tried a variety of troubleshooting techniques , but nothing I've done fixes the problems.
•1
21-01-2022 04:27:13
- J
I am having the same problem with the badge icon count not resetting after viewing videos. All mine are displaying 9+. Ring app version 5.48.0. iPhone XR on iOS 15.2. Hopefully the release a fix soon.
•2
19-01-2022 11:56:38
•
- F
Mike55 - I'm experiencing the same problems. On the Ring app Dashboard, the “Number” badge icon on each Camera Preview Tile does NOT reset/disappear if you: * View video clips * Delete video clips I noticed the problems on a device running: * iPadOS (version 15.2.1) * Ring app (version 5.48.0)
•2
20-01-2022 01:58:53
•
- 2
Same here. Also doesn’t seem to update the mini live view/thumbnail unless I actually click into live view. Another regrettable update..
•1
20-01-2022 04:10:58
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
©2024 Ring LLC or its affiliates
pdeethardt
My app is doing the same thing in regards to the notifications. All my cameras are showing 9+ notifications regardless of whether or not I've viewed the new notifications.
3
19-01-2022 08:22:58
•