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Phone constantly restarting when app is installed
I purchased a new Samsung A54 and downloaded the ring app which I received as a gift for Christmas. After a few days my phone started restarting at random intervals. I returned the phone and purchased the same make and model and installed the app again. The phone began with the same fault, restarting constantly (up to 12 times a day). I put the phone into safe mode and the phone became stable again which suggests that the issue is a third party app. After going back into standard mode, I started to delete apps to see if this solved the issue. The phone continued to restart itself again until I deleted the Ring app. After a few days of it being stable, I re-installed the Ring app and the issues began to occur.Has anyone had similar issues? I can see people have commented on other threads about restarting issues when they have shared footage but not just by having it running in the background.
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19-01-2024 10:09:24
Responses (18)
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People with Ring version 3.73.0. I have been told to delete app, reinstall, reset phone, then log back in. The version I now have is 3.72.1 and that seems to be working okay and not crashing my phone.
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06-06-2024 19:20:27
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CThank you for your continued feedback. I wanted to share an update that our team is still working on a fix for this. As a temporary workaround, please uninstall the Ring app and install version XXXX from the app store. This should prevent your phone from restarting. We appreciate your patience.
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11-06-2024 16:59:08
UDoes anybody know if this has been fixed in a subsequent release or are we stuck on 3.72.1 for the foreseeable future? Thanks!
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07-07-2024 14:32:08
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user83100
Having the same issue after updating to One UI 6, s22 ultra. Everything else on the phone works fine. When I open the ring app a couple of minutes later the phone shuts off and restarts. Clearly a ring app issue
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06-06-2024 09:20:05
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