Ring App
Notifications stopped working
Hi, Hello folks. I'm new on the forum, but been using the ring products for a couple of years. Any advice? Pixel 4a 5G and all was working fine, but last day or so the app has stopped sending notifications from doorbell cameras and alarm. No movement notifications, doorbell rings or alarm arm/disarm notifications (I assume same applies to alarm sounding but have not tested). App is up to date - no updates available on Google Play. I've cleared cache and data and signed in again. I've checked settings (including turning off notifications and back on) in the app. I've checked the android app notification settings (ie the Ring app is still permitted to send notifications by android). Phone has been turned off and on. Phone is not in do not disturb (and doorbell rings override it anyway). And it still notifies on the wife's phone. Anyone got any suggestions? I did try phoning tech support, but had to drop off the call after waiting for quite a while. I'll try again tomorrow but thought it was worth asking on here, first. Tim
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07-04-2022 05:35:00
Responses (2)
- T
Hi @perkint. Sometimes this happens when your notifications are full. You can usually swipe down from the top of the screen and clear the notifications. I hope this helps!
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11-04-2022 10:34:09
UI have this same problem with notifications stopping, but on a Nokia C100 and a Samsung A06–both running Android 12. Always after a reboot they work for awhile, then quit. I have cleared notifications repeatedly. Ring reps have had me re-set, re-boot, and re-install everything several times. Every time the notifications work for awhile, maybe an hour and maybe a whole day.
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25-05-2024 11:30:44
- J
Hi @user82669. You have tried all the basic troubleshooting steps I would have recommended for your concern. I suggest you keep working with our support team to have this looked into further.
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27-05-2024 09:57:00
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perkint
Yeah - all up to date. Although - since I posted, I've rebooted the phone again and it now seems to be working! Thanks for the suggestion anyway. Tim
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07-04-2022 08:49:56
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